Alliance Radiology is the imaging service provider for Western Mass PET/CT, and together we are continuing to take every precaution to ensure patient and community safety. We will be providing updates here.

Updated: February 2022

Western Mass PET/CT is continually monitoring pandemic developments, related public health recommendations and government actions. We remain committed to the health and safety of our patients, team members, and community.

To schedule an appointment, please call our scheduling department at (413) 748-9331.

In preparation for your imaging exam, our team is adhering to strict cleaning and sanitation protocols using CDC-recommended cleaning products and disinfectants appropriately between patients. We have allowed for additional time in our schedule for extra attention to detail.

We are ensuring social distancing as much as possible; please understand that your imaging exam will require closer contact with a clinical staff member. Our staff are using the CDC-recommended Personal Protective Equipment (PPE), including face masks, and are screened each day as well for illness.

While you are with us for your appointment, we ask the following from you:

  • Please wear a face mask when you arrive and throughout your appointment. We are requiring all patients and our care team to do so! Acceptable face coverings include homemade masks, cloth masks, medical or surgical masks or N95/KN95 masks. Please refrain from wearing bandannas or other face coverings that allow for free air flow through, along the sides of, or out the bottom of your mask. Your face covering should fit snugly but comfortably against the sides of your face, covering both your nose and mouth.
  • Please practice social distancing during your visit to our site of care. This means six feet of space between you and others wherever possible.
  • Upon arrival, we’ll ask you to complete a very short COVID-19 screening questionnaire and you may have your temperature checked.
  • Please ask anyone accompanying you to wait in the car if possible. Depending on community spread of COVID-19, we may be limiting guests in our facility. If you feel someone needs to accompany you on your visit to provide support, please call our team ahead of time to discuss. Any visitor will also be screened and need to follow all center safety guidelines.

We are Following Strict Safety Protocols

We are continuing to follow federal, healthcare industry, state and local public health protocols and guidelines for keeping our care environment (site, equipment and team) safe for you. You will see our team in proper Personal Protective Equipment (PPE), including face masks, practicing social distancing as much as we can, and cleaning with CDC-approved products and best-practice protocols.

Pre-Screening, Scheduling and Arrival

In addition to what our team is doing to keep the care environment safe and stress-free for you, we are continuing processes before and at each patient’s arrival to mitigate COVID-19 risk.

Patients are screened by our team before their appointment with us:

  • During scheduling or rescheduling of your exam;
  • During your pre-registration/preparation call just prior to your appointment; and
  • When you arrive at our facility.

If it’s nearly time for your appointment and you’re not feeling well, have been diagnosed with COVID-19, or are worried you’ve been exposed to COVID-19, please give us a call at (413) 748-9331.

We’ll talk through any concerns you have, and can either proceed with your appointment, or help reschedule your appointment if necessary. We’ll also work with your referring provider to coordinate next steps.

We are dedicated to keeping you informed as the pandemic changes.

We are committed to a whole-of-society approach built around strict adherence to infectious disease control policies and procedures, and a comprehensive strategy to prevent infections, save lives and minimize impact. Following the recommendations of the CDC, World Health Organization (WHO), Department of Homeland Security (DHS), the U.S. State Department, local community leaders and departments of health, we are prepared to navigate through these challenging circumstances with your safety and confidence in our center at the forefront of everything we do.

Thank you for your understanding and support as we remain committed to our mission to provide the highest quality health care to the communities we serve.

Protecting Yourself & Others

7 Daily Habits to Help Prevent the Spread of Viruses

View the CDC COVID-19 prevention factsheet.


Signs and symptoms of COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. The CDC offers a symptom checker here with more information.

What to do if you suspect you have COVID-19?

If you or a loved one are experiencing the symptoms listed above, it is important to give advanced notice before visiting any healthcare facility. Call your healthcare provider for advice and next steps.

More Helpful Resources:
Latest CDC Updates
Frequently Asked Questions about COVID-19
Symptoms and Testing